It's very easy to set up my account and see what is being said about me or my businesses. I like that I can see all of my profiles, as well as their profile picture, Twitter handle, etc. It's not always clear who is saying something about you, but it helps me keep track of who I need to talk to. I have nothing bad to say about this product. I wish there were more features for users, such as creating polls/surveys and polls. I also would love to be able to filter by certain keywords. If you are looking for a free tool to help you monitor your brand online, then look no further. We use Synthesio to help us stay informed of our reputation online. This helps our business so we know what is being said about us and how people feel. It also helps us respond back to customers if It's very easy for me as i am not technical person so it's good that they provide many tutorials online which help you learn easily without any problem. I have no dislikes about this tool but if there are then please let us know through your reviews. This software helps our organization get all kind of information regarding customers' satisfaction or otherwise from various sources like facebook comment etc. So far everything seems fine and working properly.