Update: I am very happy with the way the seller handled the issue, they are very professional, friendly and very customer oriented; I hope that now the problem with the packaging will be solved. My kids love these crafts, it's the perfect way to keep them entertained and calmed down around the house. The item was purchased sealed with no items other than beads. no board, no templates, no tweezers, nothing! The children were so sad and disappointed.
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