We have been using this hoster since about 2 years (and I am still happy). The support team really helps me out in almost every situation - even when they are not able or willing do something themselves! If there's anything wrong it gets fixed quickly so no worries here either :) They also offer many different plans which makes choosing one easy as well :D Their hosting speed was always great too but recently some services slowed down just because my server got overloaded by another application running nearby :( No problems anymore though ;).