The best part about this CRM so far has been its easy of use for even my less tech savvy clients! I have used almost all versions from 3.0 - 7.x. It's super simple but also provides some advanced functionality if it suits your business needs. There are a couple features that could be improved in the future (e.g. automatic syncing between MS Teams). Definitely check out the trial version before signing anything. We've been able to onboard new contacts quickly with ease of access. Also helps me keep track of what we need to do vs. when someone should get back to us.