I love that it is easy to use, can be used in multiple languages (Spanish & English) with different currencies! It has helped my business tremendously by allowing me to easily track all of our clients' orders from one place so we are able to stay organized as well as keep them informed about their order status at any given time.
The customer service team could also do more work-life balance training for new hires who may have been working long hours without taking breaks or having lunch/dinner off days because they were too busy trying to get things done quickly - which leads to burnout and poor performance over time when you're not getting enough rest during those times where your mind needs downtime. They should definitely make sure employees take some vacation days every year even if its just 1 day per week instead of 2 weeks straight out of 3 months. We had no issues using this software but there was.