Update 05/12/2020: Customer service was great and contacted me to provide a free replacement for a defective unit I purchased. The new one works much better, the lid is less tight which prevents the excessive stress on the handle that caused it to fall apart before. I no longer have rust problems. I am very happy with the replacement and the customer service was helpful and responsive. Original Review: This teapot is of poor quality compared to other teapots at a similar price. It started to rust after the first use and the lid handle fell apart completely after the second use. If you are looking for a cheap kettle, you are much better off with a more reliable model made of plastic.
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