I like that SmartOrder allows you to customize menus (e.g. create your own menu), add coupons, and send out weekly specials. I also like that it's easy to use and can be accessed on any device. It's not too expensive so there aren't many complaints. I don't think anything specifically stands out as something to dislike. The biggest issue I have with SmartOrder is its interface. It works well for me but I know some people who are more experienced with computers will find it difficult to navigate. There are many different options in terms of what features you want to include. I recommend looking at the demo before purchasing. You can get an idea of how easy it would be to set up for your business. We're using SmartOrder to keep track of our weekly specials and sales/coupons. This helps keep our customers informed about upcoming specials.