The service was quick to respond when I needed help with researching an issue related to my job responsibilities as well in finding answers about various state laws or other legal matters concerning tax returns/preparing them etc.. It's been awhile since we've used this provider but it has always worked very promptly & effectively! If you need assistance from NCR regarding any specific topics - they are willing (and do) go above what one might expect at times due their extensive knowledge base!! They have also helped us prepare some filings before submitting forms through e-filing systems like Turbo Tax which helps save time too!