It's easy to use with no learning curve required! The ability for a live video chat is amazing; we can see each other while working remotely at different locations without any delays or lag time in audio/video communication. I don't have anything negative about this program because it works great & has been very helpful in our business setting. We've used several platforms before but there was always something that didn’t work well enough so we gave up using them all together. This one does everything you need plus more! Our staff are able to communicate seamlessly from their desktops which makes collaboration much easier than if they were physically present here at HQ.