The most useful features are the reporting and the ease of use. The interface is a bit clunky and not always user friendly. The customer support is also not always the best. The data is not always accurate. I think the product needs to be more user friendly. It is sometimes difficult to find the most current data. It also is difficult to find the most accurate rates. It is also difficult to find the most accurate data on fuel surcharges. With the current market conditions, it is difficult to find the best freight rates. It is also difficult to find the best fuel surcharges. I am using it to find the best freight rates and fuel surcharges for my clients. It is also helpful to find the best rates for my own freight.