I like the ease of use and the fact that it is very customizable. You can have multiple instances running at the same time to handle more traffic. The customer support is also pretty good. There are some things that I dislike about Tidal. It is not very easy to set up an environment. There are too many steps involved in setting up a new instance. Also, sometimes there are bugs when you are using it. Do your research properly before purchasing this product. I am solving the issue of handling large amounts of data from our customers by automating a lot of our process.