This frame arrived in good condition. It was packaged very well and I like that the frame is glass and not plastic. I didn't need a mat, but I used it as a support pad. Otherwise the back panel would not sit properly. However, even the mat was not enough to press down the print evenly enough to smooth out the ripples caused by the transport of the rolled print. I tried both the hard and soft foams from the pack but they were too thick. I didn't want to use cardboard because of its dark color. The corners of the backing board are uneven, which contributes to print appearance issues. I'll save the frame and just hope no one notices the imperfect look. Some additional substrate should have been provided along with the frame.
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