Edit: I have not contacted the company other than to write their review of what I purchased. A package from the agar industry accidentally turned up in the mail today. It included a very nice handwritten note and several bags to compensate. One of the best customer support I've ever had. Would now recommend this company! I just received them today and found that the package only contains 9 packages listed as 10. They work perfectly, but the problem is not to send the product back again for a package.
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