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United States of America, Anchorage
1 Level
691 Review
32 Karma

Review on Trimaco by Ben Rodriguez

Revainrating 3 out of 5

Disappointed with the Awful Customer Service Offered by Trimaco

Unfortunately, my experience with the firm has been incredibly disheartening after I made a purchase on the internet site of Trimaco not too long ago for some painting supplies and tools. To begin, I did not receive any notification from Trimaco regarding the delivery delay that occurred with my transaction, which lasted for several days. I called their customer service department, but the representatives I spoke with were useless, and they could not offer an adequate justification for the delay. Additionally, when I finally received my order, I noticed that one of the products had been broken while it was being shipped to me. I immediately attempted to get in touch with Trimaco's customer care in order to obtain a replacement; however, they did not respond to my inquiries and did not remedy the problem. My experience with Trimaco as a whole has been one that is best described as frustrating and unsatisfying. Because of their bad customer service and lack of responsiveness, I now have a damaged product and there is no indication that this problem will be resolved soon. I would not suggest this business to anyone looking for dependable and effective service because they do not meet those criteria.

Pros
  • Numerous options for premium painting tools and supplies
Cons
  • a restricted offering of things that do not pertain to painting