I love that we can build our own app which is very flexible to meet different needs of each business or organization, as well as having access control for multiple users in one place! The customer support team has been amazing with helping me out whenever there's an issue; they are always willing answer questions about how everything works together via email/phone calls.
It would be great if you could have more customization options when creating apps compared to other platforms like Zapier where it seems limited at times (e.g., not being able to create custom fields). We use it mainly because we want to make sure all information needed by employees goes into one centralized location instead of scattered throughout their inboxes.