I like that there are multiple ways to communicate including phone support so you don't have just one person for everything! It's not easy at first but it will get easier once your used too!! Make sure u know what ur looking fo before deciding which package/version works best woth thier system or even better if they can help set up an initial solution from scratch. We use this product daily across our enterprise asset management functions suchas inventory control of material assets within facilities along witheir maintenance records etc.. we also provide end user access through their mobile devices via appstore apps provided by them.