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Ukraine, Kiev
1 Level
443 Review
0 Karma

Review on 🎧 TCL SOCL500TWS Wireless Earbuds with Strong Bass, Type-C Charging Case, 26-Hour Playtime, Bluetooth 5.0, Secure Fit, Waterproof, Noise Isolation, One-Step Pairing for Gym - Sunset Violet by Mary Gardner

Revainrating 5 out of 5

The headphones were broken and difficult to work with with TCL

I bought these headphones as a gift for my husband for Father's Day. After about 2 months of use (corresponds to 12 months of guarantee), the headphones stopped working. I have contacted Revain Technical Support. They were unable to help me resolve the issue and forwarded my call to TCL Technical Support. I waited on hold for over an hour and then spent another hour and a half trying to "troubleshoot" with TCL Tech Support. In the end, TCL also failed to solve the problem. They demanded that I send proof of purchase and a photo of the headphones to prove they were not damaged. After submitting the information requested by TCL, I never heard from them again. Luckily I contacted Revain again and they honored the guarantee which TCL didn't. Thanks for Revain but I don't recommend these headphones or TCL!

Pros
  • Always liked
Cons
  • I don't remember but there was something