The admin portal is easy to use and very intuitive. The customer service is excellent! The support team is always willing to help and are able to provide you with the answers you are looking for. It is a bit costly for small businesses to use this service. I would recommend this product to larger organisations who have the budget for it. It is a good product for larger organisations who are looking for a tool that will help them with their NDIS compliance. We are using Centro ASSIST for our organisation. We are assisting our staff with NDIS compliance and their on-boarding to Centro ASSIST.