As you can see in the photo, the first strap was damaged. I have asked for a new bracelet 5 times a week and my emails have been ignored. I then contacted Revain customer service for help and received a beautiful new bracelet two days later. I gave the rating one star because damage to the first strap rendered it unusable. Yes, I like the second belt, but for a replacement, the buyer should not "run" more than a week. The problem with the first strap was ridiculous.
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