We reached out to Logitech's customer care, explained the issue in great detail, and mentioned that we attempted to attach a keyboard to every port on each laptop. After a week had passed, the support team emailed the following suggestion: "Try connecting to another computer." the amount of utility is off the charts. If you buy a keyboard from this company, your only option is to cross your fingers and hope that the distributor is honest. Because of what happened, I won't be making any further contact with this company's customer service department.
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