I ordered a new desktop, several monitors and a keyboard in November. chatting with you some more (desktop won't turn on) Amazon sent me a replacement. Guess which replacement didn't work either. This time it turns on but doesn't boot. again spent countless hours chatting and on the phone troubleshooting issues with ASUS and Revain. (more than 10 hours) and finally Amazon advised me to send it to ASUS for repair. Now ASUS first tried to make me pay for shipping and after a complaint they sent me a FedEx shipping label. By the way, every time I called Amazon or ASUS, I offered some kind of video conference so they could see what I was seeing (they couldn't), I also sent videos and photos. According to FedEx, the desktop was delivered to ASUS on December 23. ASUS status on their website: The service center has received your request and is waiting for your product to arrive. On January 2nd I called ASUS on January 2nd and they confirmed that FEDEX delivered on December 23rd but they need to take it to a repair shop to see why it hasn't been updated. I asked for an email confirmation. I will call again on Monday and then contact Amazon if I don't have an acceptable answer. So far I've been promised a lot, eg a maximum of 10 days for repairs. or my money back. but all I have is extra work. I paid for the item a month ago and got nothing except what looks like I work for amazon or asus because everyone washed their hands. and this is a short story. Update on January 6th, they changed the status to: (Recovering) Thank you for your inquiry! Your product is currently being diagnosed/repaired. No, I haven't called Revain yet (I think I'm tired of it). I received the last update on January 12th. The repair slip said: How to disassemble and assemble, the problem is solved. but it works now. All of this shouldn't have happened from the start. so i save 1 star. Quality control: bad, customer support: bad, communication: bad.
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