I like how easy it was for me as an IT person with little coding experience, to get my job done using this software tool.
The interface makes sense once you figure out what each button does (you can't just click something without knowing exactly where in the process). It's not perfect by any means but we were able to use their support team very effectively when there were issues getting our jobs completed successfully. We are solving problems related to extracting information from multiple sources within different formats into one place so all employees know which files they need to work off of at any given time.