had a couple of snafus with one and the exchanged one. I do not think this is a company flaw. This is a knack I have for getting the defective item in all things. Just was a lucky 2020 thing that it happened 2x. However I am overall happy with the product and the company is incredible. I emailed them directly with my issues and they were quick to help. Very responsive and gave me a few options on how to proceed and all of them equaled me winning in the end. I have my husband this box for his 40th bday and told him about the issues and what the options are to make it right. He absolutely LOVES it and already started moving his stuff over before I could even blink. He was even taking pictures and showing it off to his friend. Anyway, great product, great company. Merry Christmas. 🎄
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