I liked that it was easy for me to use as an administrator with my department in our school district! We were able to make some changes right away without having to wait weeks or months. That's not always possible when you're working at a large organization like ours was. There are definitely things we would've liked if they had been around more than just a couple years ago but now that they have improved their software even further over time there should be no problems going forward. The benefits far outweigh any dislikes so far. It is very user friendly and has made many processes easier.