The best thing about across is its simple interface, user-friendly design and ease of use. I have been using across for more than two years now, and it has never let me down. It's very easy to set up and manage your support tickets. There are many other features like chatbots, integrations, etc. which makes it better than other ticketing platforms. The only problem I faced with across was the price tag at first. But after using it for some time, I realized that it is worth the investment. I highly recommend this product for companies who want to improve their customer service. We are solving the issue of receiving and responding to feedback from our customers.This helps us understand what they need and how we can improve our services.