I love how easy it is for all my employees (both internal & external) as well has our clients, including patients/consumers who use this software daily! It's so user friendly!! There are some minor glitches here or there but nothing major at least not yet. This program does what we need which includes patient management from scheduling appointments through billing procedures with ease. ! Nothing specifically about GtO1 itself however their support team was amazing when they were contacted by us regarding an issue related directly towards one aspect within GTOne called "Patient Portal".