It is easy for us as an organization that has limited resources to use this tool with our customers who have more sophisticated needs than ours! The interface could be better but it's not terrible either (it does what you need). I would like there were some additional features available such as being able to do something other then just report against SOX regulations or risk areas etc.. We are looking at how well these types of tools perform compared if using them internally versus doing nothing because sometimes people don't want/need new solutions when all their old systems work perfectly fine - so having another option makes sense from both sides too!!