The visual aspect that allows us to see things as they are, without having to read all the information available or ask others for their own opinions. This can be somewhat overwhelming if you're not used to it. But I think everyone will adapt to it eventually. There aren't many downsides. It's definitely worth trying if you have employees who spend time writing emails, making calls, etc. If you'd like to make sure your communication is clear and concise, this software is a great option. We've seen an overall improvement in employee productivity. The main thing I like about this program it's easy to use, you can create your own templates and also access other people's templates so that they are not limited by their creativity. It helps me keep track of my tasks at work as well as personal projects. There isn't much I don't like but if there was one please let me know because we have been looking into alternatives. This software has helped us organize our time better than any other programs out there.