Got my two birches. I added batteries and both lit up beautifully. When I tried to turn them off, one tree didn't turn off completely until I took out a battery. When the company emailed me asking about the purchase, I told them about the problem. They immediately sent another set of trees (they only came in sets). Unfortunately, one of the trees from the new set was also broken; the actual switch wasn't even connected. I informed them that their service was excellent and I replaced my original faulty tree!
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