I like how it captures my screen and allows me to narrate what's happening at all times without having to use video capture software (like Camtasia). It also has an option where i can attach screenshots as well which makes things really easy when presenting bugs or showing progress towards completing tasks/bugs. The UI could be improved but nothing major - just minor changes here and there would make everything smoother. We're using this tool internally so we don't have any problems yet. But if anyone wants some help setting up their own version then feel free to contact us :) Also they've recently released new versions every month after our initial trial period ended resulting into less users being able to try out before buying them. So far from experience they are great products especially since its pretty much self-explanatory once installed.
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