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United States of America
1 Level
745 Review
40 Karma

Review on Brixwell by Quinton Dawon

Revainrating 3 out of 5

Falls at Brixwell Customer service is lacking

I was eager to use Brixwell for my home remodeling requirements as a homeowner. Although they have a large assortment of tools and materials, they might do better when it comes to customer service. When I contacted them with a question regarding one of their items, I received unhelpful responses and a sluggish response time. I had the impression that I was a hassle to the customer service staff. Additionally, even if the quality of their lubricants, sealants, and adhesives is acceptable, their sticky tapes didn't live up to my standards. They were more difficult to use and less sturdy than other kinds I'd tested. Although I like how easy it is to shop at Brixwell online, I won't be a repeat customer because of their poor customer service and subpar adhesive tapes.

Pros
  • superior lubricants, sealants, and adhesives.
Cons
  • There are not many brick-and-mortar retail locations available for customers to shop in person.