The best thing about Kuula is the customer service. They are always willing to help and are very responsive. It is a great tool to use for creating virtual tours. I dislike that it is not as easy to use as other programs. There are things that you can do in other programs, that you cannot do in Kuula. I also dislike how it does not have a mobile version. I use it for creating virtual tours for my real estate clients. It is easy to use and makes it very simple to create professional looking virtual tours.