It is quite easy to set up and I really like that we can change our password easily as well as access. The customer service support I have received so far has been excellent! We are solving an issue where sending more than 5,000 emails per month is not doable in less than 30 minutes because of their server load issues. If you need to send large amounts of emails on the cheap, runbox is very affordable. We pay about $17 per 1 thousand. They bill us only $3 if the transaction reaches 10,000 in a month. They have been very helpful in getting my website up and running quickly and efficiently. The customer service is great. I haven't run into any issues with them yet. Everything looks good and functional from what I can tell. If you are looking to get your site up and running quickly, this is probably the best option. We needed assistance in setting up our new website and they were able to handle everything very quickly.