I like how it allows me to see everything that has happened within my organization so far. This software also gives you an idea about what needs improvement when there are issues. The only thing i dislike about this software is that sometimes it takes some time to load up (especially if the internet connection is slow) which makes it hard to use during busy times. Also sometimes it freezes at random times, but not too often! We have been able to find out who did something wrong without having any proof, because we know exactly where they were working.