The customer support they are so kind, I have no problem with that part of their service! They even respond really fast once you contact them. Their interface could be more user friendly (especially if the system was completely customisable). We use this platform primarily as an employee self assessment tool rather than using it solely for payroll admin but i do like how easy it makes doing these tasks. A great solution compared to hiring consultants or freelancers at around 30% of what we used to spend. It has saved us time & money by being able to access our employees from anywhere via phone / email easily in one place. This saves having staff members travelling back and forth between two locations every month when required just with some simple emails/phone calls. Not only does this save travel costs, there's also less stress as well. I like the fact that it is easy to use, and the fact that it is very customizable. I dislike the fact that it is not free. I would like to be able to use it for free. The fact that it is not free is a big downside for me. It is easy to use, and the fact that it is very customizable. I would recommend that you use CiviHR if you are looking for a customizable HR management software. I am using it to keep track of my employees, and to keep track of their vacation and sick leave.