The system is very easy to use for new users as it has all features needed with no hidden functions or tricks that could make things more difficult than they need be. It also allows multiple people (users) to work at one time without many issues occurring due to conflicting code changes from different individuals working simultaneously. There are some minor bugs here and there but nothing too major - just get used to using this software! We have cut down our process times drastically through automating repetitive tasks which were previously done manually. This means we can give out much quicker responses when dealing with customers who contact us via social media platforms such as Facebook etc., therefore increasing customer satisfaction levels greatly.