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1 Level
744 Review
33 Karma

Review on FirstMile by Nigel Cohen

Revainrating 5 out of 5

Great experience dealing Customer Service

I like how the company is very responsive and customer service focused. I dislike that it's a monthly subscription. I feel like I could pay a lot less and still receive the same value. I am using the program for the tracking of my freight shipments. I am also using it to see where I am in my shipment. The customer service aspect is great. They have a lot of resources you can use to help you learn how to use the program. I wish they had more training material to help with the initial set up of the program. I was able to learn how to use it from their customer service reps. I have realized that I can track my shipments and it shows me where my shipment is at. I am also able to see my shipment and my driver's location.

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Pros
  • My shipping needs were fulfilled by its abilityto follow every step along our way while we work towards completing one project
Cons
  • There are disadvantages