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FirstMile Review

3

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Commerce, E-Commerce Software

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Description of FirstMile

FirstMile specializes in complete front end solutions for domestic and international shippers in E-commerce industries.

Reviews

Global ratings 3
  • 5
    3
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Great experience dealing Customer Service

I like how the company is very responsive and customer service focused. I dislike that it's a monthly subscription. I feel like I could pay a lot less and still receive the same value. I am using the program for the tracking of my freight shipments. I am also using it to see where I am in my shipment. The customer service aspect is great. They have a lot of resources you can use to help you learn how to use the program. I wish they had more training material to help with the initial set up of…

Pros
  • My shipping needs were fulfilled by its abilityto follow every step along our way while we work towards completing one project
Cons
  • There are disadvantages

Revainrating 5 out of 5

Fantastic staff who really care for customer satisfaction

The ease of use, ability to get updates or new features when they become available with no additional fees! It's free up until you receive an invoice from them that is $50/month after which it becomes very expensive (though I understand why). They are constantly improving this software as well; however, some things still seem "unfinished" but don't let those disappointments discourage you! We have been using FMC since about 2013, though we were not 100% satisfied at first because there was so…

Pros
  • Easy interface
  • Ease in getting answers if questions arise.
  • Great support team for helping resolve issues quickly &&nbsp
Cons
  • Not the best

Revainrating 5 out of 5

Review for Warehouse Management System

The best part is that it's very user friendly, so I can easily navigate through all of my orders as well as shipping documents with ease! It has really helped me keep track of everything related to shipments which makes life easier overall when running an eCommerce business like mine. There are some features where there could be more options but nothing too major or anything worth mentioning at this time. Great software if you're looking to set up your own warehouse management system - saves…

Pros
  • Also provides real time status updates via email notifications whenever something happens within their systems regarding our packages being shipped out into various locations around Canada using either FedEx Express service
Cons
  • All fine