The system can be used to create reports that help us manage our IT infrastructure efficiently across multiple locations. It also helps me keep track of my work space usage as well. In some cases its slow which may have an impact when using it over time but overall I would say this product has been great so far. Nothing really at all! If you are looking out there maybe check other products like Zoominfo or Oracle Managed Workspace instead? This was mainly meant just for simple reporting purposes however we found ourselves needing more features than what they had available in their base version. The ease to configure and maintain. Great support team as well.The ability to create rules in advance without having actual records in DB makes this tool very useful! I am still working on some minor issues but mostly all seems fine so far. Nothing really bad about it. It's great product. We needed an easy way to manage our AD users access rights across multiple databases (SQL Server). This solved our problem perfectly.