The customer service is excellent, they have been very responsive to my requests. They are willing to go above and beyond what I would expect in order to solve any problems or questions that may arise with their software. There was nothing about this product that I disliked at all! This has helped us track our expenses more efficiently than we could before. It's also allowed me to see how much money each of our departments spend so it gives me better insight into where there might be opportunities for saving.