I was looking forward to discovering a trustworthy source for high-quality products and advice as someone who was new to the world of outdoor living areas. Unfortunately, I had a very negative experience with Kalawen. The items I received were poor quality and obviously not built to last. I had a difficult time assembling it because of the flimsy materials and subpar craftsmanship, and the final result was nothing like the ideal outdoor environment I had imagined. And when I called customer service for assistance, I was greeted by inept and unresponsive agents who seemed more interested in hurrying me off the phone than genuinely attending to my problems. I would advise searching elsewhere for your outdoor living needs if, like me, you are new to this environment. Simply said, Kalawen doesn't fulfill its commitments to quality and customer satisfaction.