I like that it can be accessed from anywhere. I can work on my laptop and be connected to my phone, tablet and desktop. I can also make calls from anywhere using the app or website. Sometimes I have to wait a bit for the call to connect. It is difficult to set up, but once you do it, it works. The support is also a little hard to get a hold of, and it is not always that responsive to my questions. It is a great system for me. It has helped my company keep all phone calls, email, and website in one place. It has also helped us keep track of all of the staff members.