I really like the way Teraki can connect to our OBD2 interface and pull the readings we need. We are also able to use Teraki for multiple car models. I am not sure if it supports all of them. We started using Teraki about 6 months ago and have been very happy with how easy it has made our lives. It does take some training, but once you figure out what you're doing, it's super simple! There aren't any downsides so far, but maybe there will be when we start running into the limitations of the software. We are solving the problem of being able to do more advanced diagnostics on our vehicles without having to have someone come in to look at them.
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