Header banner
Revain logoHome Page
Keith Howe photo
United Kingdom, Belfast
1 Level
740 Review
39 Karma

Review on NEYGU by Keith Howe

Revainrating 3 out of 5

Great Products, but Horrible Customer Service Can Be Found at the NEYGU Online Store

Despite the fact that the NEYGU Online Store offers a broad variety of products at reasonable prices, the store's customer service is extremely unsatisfactory. I had a problem with my purchase not too long ago, and I was astounded by how poorly they handled the situation. I attempted to contact their customer support team, but the representatives I spoke with were unhelpful and unprofessional. After what seemed like an eternity, I eventually got a response, but when I did, they didn't seem to care about the problems I was having. As a result of the service that I obtained, I am left feeling both frustrated and dissatisfied. On top of that, navigating through their website can be a challenge at times. Because the product descriptions weren't always crystal obvious or accurate, I found that I was easily disoriented by the vast selection of goods. In addition, their shipping times can be quite slow, which can be aggravating if you need your gear for an upcoming journey and it arrives too late. Despite the fact that I value the high-quality of the products that can be purchased from NEYGU Online Store, the poor quality of the customer service that I received is enough to make me question whether or not I should do business with them again. I would advise you to seek elsewhere for a less stressful shopping experience if that is what you are looking for.

Pros
  • Shipping that is both quick and dependable
Cons
  • Variability in the grade of the goods