The system is easy enough that even someone without any experience with systems like this can learn how it works fairly quickly (maybe not so much if they are new). It's also flexible - I have had success incorporating some of our own customizations into AccessPlanIt as well! There isn't anything about APIT specifically which makes me dislike or wish were different from other products out there; however we do tend towards more complex solutions than others because of its flexibility/extensibility features. You'll need people who know what their doing before jumping right into using an ERP-type solution though. Our team knows exactly where every resource falls within each department and division but was never able use information effectively until now when having all records available at once allows us make better decisions faster across multiple departments.