Replace attachment if possible. It works for me but doesn't burn because it doesn't work. The update has finally reached customer support. Claimed $50 to replace the top LED. Under warranty, but you need to fix them first (device doesn't fire at all). You can then send it in for repair. I didn't have time to do this as I'm not home during their opening hours. did. I then received an email from the company thanking me for the email but I was asking why I sent it! So I replied why and then received an email saying they are not currently accepting email due to the hurricane. They didn't say if they would answer or not. Still no reply, I asked for a return label and they didn't send it. I will order a new tank from another company as it is defective on all sides. Appears to fog up easily. There is only one fish. Water runs off the outside and onto anything you put on it.
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