The responsiveness of the team, particularly at the beginning when we were moving things around and figuring out our needs. They also were extremely easy to work with when it came to implementing changes. I didn't have any issues with them. They were able to help us understand our needs and provide us with the correct package for our needs. I would highly recommend WP Engine to anyone looking for a web host. We were looking for a service that could help us build a site that would be able to handle the loads of traffic we were receiving. They were able to provide us with the right service and do it at a very reasonable price. The customer support staff was super friendly! They were very knowledgeable about our website needs as well as other hosting solutions in general. I enjoyed having them walk me through what we needed/wanted for our site (and how it compared with competitors). Nothing at this time - great people who know WpE products inside out. We have been using wpe now since 2015 and no issues so far.