Review on Enhance Your Shower Experience with Waterpik NML-603: High Pressure, Flexible 🚿 Neck, Chrome Shower Head, Adjustable for All Heights, 6 Modes, 2.5 GPM by Heather Brown

I bought 2 of these blocks to replace the old white blocks we've had since we were kids over 20 years old. these things worked perfectly. I received the package with the great service I usually get from Revain. I took the first block out of the box and was about to install it but it wouldn't let water through. I took the second device out of the box and attached it and it worked great. Thought I'd call WaterPik 1-800 customer service to see if they can help. I was connected to a person unrelated to this work. She had me do some ridiculous troubleshooting (probably because the card said I should go through it) and after 20 minutes (which I'll never get back in my life) wanted to send me a replacement bracket that wasn't there. even for my model, although I read her the model number on the packaging several times. She told me I can expect the role in 4-6 weeks. Truth? Don't get me wrong, if this block compares in any way to the old white block I'll be a happy camper. As for after sale service from them. Much luck!