The best thing about 20/20 is that it has so many different features that can be used for any business size or need. It is very easy to use and navigate. I would recommend this product if you are looking for a great analytics tool. There isn't anything in particular that I dislike about 20/20, but there may be something that I haven't discovered yet. If you are looking for a robust analytics tool that will give you all the information you need, then 20/20 is definitely worth considering. We have been able to see trends in our business and make changes to improve customer service.