. and select "Update Firmware" - Connect - Program. This fixed my key which was always on. It drove me crazy I can well imagine that someone who is less determined would want to return the keyboard, thinking it is defective. Switches: This is my first mechanical keyboard and I'm enjoying it. While the keys are MUCH louder than the laptop keyboards I'm used to, the clicking sound these switches make is oddly pleasant. I haven't played around with macros yet, but it looks like there is a "Macro Management" option in the software. Keyboard: The size of the keyboard suits me as I don't have a large desk and the monitor stand gets in the way of large keyboards. There's no numeric keypad, so this is handy for people like me who never use the numeric keypad. It only took me about 20 minutes to really get used to the size. Cons: The only downside I can think of is the logo above the arrow keys. I think she would look better without them. Overall, I'm very impressed and glad I took the chance to purchase this keyboard.
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